Frequently Asked Questions & Office Policies

FAQ

  • The appointment time scheduled is the time allotted to the table - I aim to provide the full 60/75/90 minutes of table time.  To ensure this, I request that clients arrive 5 minutes prior to their appointment time to discuss their needs and get settled.  Arriving right at the appointment time is fine, however, I cannot guarantee the full table time. APPOINTMENT TIME = TABLE TIME

  • Your session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.

  • Many of my manual therapy techniques are best performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

    I will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet and blanket.

  • You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

  • There are numerous types of massage, bodywork, and manual therapies; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We will discuss which methods may be most appropriate for you at every session.

  • Prior to the massage, feel free to ask any questions about techniques or the upcoming session. During the massage, make yourself comfortable. I will either gently move you or tell you what is needed throughout the session (such as lifting your arm). If you have any questions regarding the session, what you are experiencing, or about the particular technique you are receiving, feel free to ask at any time. Additionally, if during your session you need adjustments to pressure, temperature, music, or anything else pertaining to your session, please let me know.

  • Most people feel relaxed and more easeful in their movements. Some experience freedom from long-term aches and pains developed from tension or repetitive activity.

    After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days.

    For deeper work, limited soreness can be expected - sort of like your post workout discomfort, and much like that, it should resolve in a day or so.

  • Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage. manual therapy, and bodywork are also known to promote better sleep, improve concentration, reduce anxiety, and create an overall sense of well-being.

  • Yes. That’s why it’s imperative that, before you begin your session we have a general health intake. It is very important that you inform me of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.

Office Policies

Cancellation Policy
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged 50% of your appointment fee.

Sick Policy
Cancellations due to illness will adhere to the 24 hour cancellation policy, however, the 50% fee will go towards your rescheduled appointment, if rescheduled within the following 30 days. Appointments scheduled beyond 30 days of the cancelled due to illness appointment will not be considered ‘rescheduled appointments’.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If the client shows up late within the first 15 minutes of the session, a shortened session will be given and the full amount will be charged; if the client shows up more than 15 minutes late, the session will be terminated and the client will be charged 50% of the fee for the session. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Payment
I accept cash, check, venmo, and credit card payments. Payment is expected at time of service. A $30 fee will be charged for returned checks.  Cash or check is preferred. A rate increase of roughly 10% for base rate (one hour) pricing is reviewed annually.  This is an estimate and may change depending upon the course of therapy and the changing needs for your treatment. In the event a refund is given, it will be done less any credit card processing fees.

Scope of Practice
In the event that the needs of the client should surpass my scope of practice, information or referrals will be provided to assist the client accordingly.

Client/Therapist Relationship
These sessions are therapeutic and non-sexual in nature.  If the client violates this part of the professional relationship the session will be immediately terminated and the client will not be reimbursed.

Confidentiality/HIPAA
All health and personal information given during a session is confidential; email addresses will automatically be added to the email distribution list [less than 3 emails a month]. Client information will only be shared with a third party if:
-information regarding child abuse has been disclosed
-legally subpoenaed
-the client has given written consent

Being a healthcare provider, J9Massage & Beyond will not disclose any medical/health or personal information without written permission from the individual client, including disclosures between other healthcare practitioners. Additionally, the medical/health or personal information of healthcare providers at, or affiliated with, J9Massage & Beyond is equally protected and individuals may choose to disclose information at their own discretion.